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Steering Infographic

Steering operations and processes

An overview of the fundamental activities and decisions that shape the overall direction and strategy of the operations function – setting its purpose.

Operations Strategy: How the activities of the Operations function can have an important strategic impact. It concerns Strategic decisions and actions that set the role, objectives and activities of the operation providing clarity and purpose to the staff and business.

Operations Management: Examines the nature and role of operations and processes. How organizations managing the resources that create and deliver products and services.

Operations Performance: Examines how the performance of the operations function is assessed at various levels:


  • Societal: Corporate Social Responsibility (CSR), Environmental, Social and Governance (ESG).
  • Strategic: Sustainable economic performance.
  • Operational: Quality, Speed, Delivery, Cost, Dependability, Flexibility, Circular.