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Shaping processes, products and services

Here we look at how the resources and processes of operations are shaped and designed. By this we mean how the overall shape and arrangement of transforming resources (people and equipment) impact the flow.

Process Design: How various types of processes, building blocks of operations, are designed.

Layout & Flow: Layout concerns the physical positioning of its people and facilities and how the arrangement affects the nature of flow through an operation.

Process technology: Process technologies (direct and indirect) are the machines, equipment or devices that help operations to create or deliver products and services. How the fast-moving developments in process technology influence the effectiveness of operations.

People in Operations: Human resource management.